We accept returns only on items purchased directly through BBQDaddycharcoal.com via our website: www.bbqdaddycharcoal.com. You can return your product(s) up to 15 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. We do not accept returns on charcoal, fire starters ,swag or wood chunks.
A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check via USPS mail within 30 days.
Return shipping is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be post-marked within 15 days from the original date of shipment.
No refunds will be given on product(s) returned after 15 days from the original date of shipment.
To initiate a return, please visit email bbqdaddycharcoal@gmail.com.
Cancellation Policy
Any purchase made directly through our website may be cancelled if the order hasn’t been processed or shipped. If any order that you have placed needs to be cancelled, please email bbqdaddycharcoal@gmail.com. Any cancellation after processing will fall under the return policy.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
